Thank you for shopping with La Vivente New Zealand! We’re committed to delivering your order quickly and efficiently.
Domestic Shipping (New Zealand)
- Standard Shipping with Tracking: $7.00 NZD for a single item and for multiple items will give you the estimate at Checkout.
- FREE Standard Shipping: In any promotional FREE Shipping offer period orders only.
Order Processing Times
- In-stock items: dispatched within 1–2 business days (included in delivery estimate).
- Pre‑orders: dispatched in 10–15 business days (excluded from delivery transit time).
- Delays may occur during sale events and New Zealand public holidays.
Estimated Delivery After Dispatch
- New Zealand Urban addresses: 2–3 business days
- New Zealand Rural areas: 4–5 business days
Delivery Conditions & Liability
- No PO Boxes: please provide a physical street address to avoid delays.
- Delivered with Authority to Leave (ATL) via Toll—parcels may be left without signature.
- Risk passes to you once the parcel is left. La Vivente NZ assumes no liability after delivery.
- Ensure your delivery location is secure.
Terms & Limitations
- Business days exclude weekends and New Zealand public holidays.
- We’re not liable for delays due to carriers or events beyond our control (e.g., wrong address).
- Shipping rates and thresholds may change without notice.
- Orders are subject to availability; if a product is unavailable, we’ll notify you and refund it.
International Shipping:
- Australia only: Economy (no tracking) via NZ Post.
- Other countries: currently not available via our website.
Free Shipping Terms & Conditions:
- Automatically applied during promotional periods; no promo code required.
- Calculated after all discounts and promotions.
Please refer our terms and conditions (Shipping) for more details
Change‑of‑Mind Returns (Within 30 Days)
- Requests accepted up to 30 days from delivery.
- Items must be unused, unworn, with original tags and packaging, and proof of purchase is required.
- Return shipping is at the customer’s expense, unless the item is faulty.
NZ Consumer Guarantees Act (CGA) & Fair Trading Act
- Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you are entitled to free remedies (repair, replacement, or refund) if goods are faulty, misdescribed, or not fit for purpose—regardless of store return policy.
Start a Return or Exchange
- Inspect items upon receipt and notify us immediately if there are any defects, damage, or errors.
- We cover return shipping and provide a remedy in line with your statutory rights under the CGA
- Contact us within 30 days via email at laviventenz@gmail.com or via WhatsApp 020 433 6789 with your order number and reason.
- We will confirm eligibility and, if approved, send return instructions or a label.
- Item must be prepaid returned. Items sent without prior approval will not be accepted.
Refunds, Exchanges & Store Credit
- If eligible, you may receive a refund to the original payment method, an exchange, or store credit.
- Refunds are processed within 10 business days of approval. If you have not received the refund within 15 business days, please contact us.
Non‑Returnable Items
- Final-sale items, clearance products, and gift cards are not returnable for change of mind.
- Items marked non‑returnable at the time of purchase are excluded from change‑of‑mind returns
International Orders
- Only faulty, damaged, or incorrect items are eligible for return internationally.
- Change‑of‑mind returns are not accepted for international orders.
Lost or Delayed Returns
- If your return is lost or delayed, notify us promptly with shipment tracking details.
- If the issue is due to our error, we will offer a refund or reshipment.
Reminder of Consumer Law Precedence
- Your statutory rights under the Consumer Guarantees Act and Fair Trading Act cannot be overridden by this policy.
- For minor faults, we may choose repair, exchange, or credit; for major faults, you may insist on a replacement or full refund.
- It is illegal to offer store credit or gift cards in lieu of a refund for valid CGA claims
How to Lodge a Complaint
- Contact laviventenz@gmail.com or WhatsApp 020 433 6789.
- We aim to respond promptly. If unresolved, you may escalate the issue to New Zealand consumer helplines or the Disputes Tribunal.
