Thank you for shopping with La Vivente New Zealand! We aim to get your order to you as quickly and efficiently as possible.
Domestic Shipping (New Zealand)
- Standard Shipping with Tracking: $7.00 NZD for a single item and for multiple items will give you the estimate at Checkout.
- FREE Standard Shipping: In any promotional FREE Shipping offer period orders only.
Current Delivery Information:
- Processing Time for In Stock Items: Please allow 1-2 business days for our warehouse to process your order before dispatch. This processing time is included in the estimated delivery times below.
- Processing Time for Pre-Order Items: Please allow 10-15 business days for our warehouse to process your order before dispatch. This processing time is not included in the estimated delivery times below.
- Peak Periods: During busy sale events and New Zealand public holidays, you may experience extended delivery times.
Estimated Delivery Times (Once Dispatched):
- 2-3 Business Days: Nationwide excluding rural New Zealand addresses.
- 3-4 Business Days: For rural New Zealand addresses.
Important Delivery Notes:
- No PO Box Deliveries: We are unable to deliver to PO Boxes. Please provide a physical street address to avoid delays.
- Authority to Leave (ATL):
- All La Vivente New Zealand orders are sent with Authority to Leave (ATL) via Toll.
- This means that if you are not available to sign for your order, Toll will leave your parcel in a safe place at the delivery address.
- Please Note: By choosing ATL, all risk for the parcel transfers to you upon delivery. La Vivente New Zealand will not be responsible for any loss or damage to your order once it has been left by the carrier without a signature. We recommend ensuring your delivery location is secure.
Terms & Conditions:
- Business Days: Monday to Friday, excluding weekends and New Zealand public holidays.
- Delivery Liability: While we strive for timely delivery, La Vivente New Zealand will not be liable for any loss or damage incurred due to delays caused by our carriers, or by any event beyond our reasonable control or foresight (e.g., incorrect delivery address provided by the customer).
- Shipping Charges & Thresholds: Delivery charges and free shipping thresholds are subject to change at any time without prior notice.
- Order Availability: All orders are subject to item availability at the time of dispatch. We do our best to maintain accurate stock levels. In the rare event an item in your order is out of stock after your purchase, we will notify you via email and promptly issue a refund for the unavailable item(s).
International Shipping:
- Australia: We offer an Economy (No Tracking) shipping option to Australia. For more details, please refer to the NZ Post “Sending International” Economy section. Please note this service does not include tracking.
- Rest of World: Unfortunately, we currently do not offer international delivery to countries other than Australia via our website.
Free Shipping Terms & Conditions:
- No promo code is needed for promotional free shipping. It is automatically applied at checkout when your order meets or exceeds the specified threshold or during a promotional period.
- The free shipping threshold is calculated after any promotions or discounts have been applied to your order.
Please refer our terms and conditions (Shipping) for more details
- At-a-Glance
- You may request a return within 30 days of receiving your order for change of mind.
- Items must be unused, unworn, with tags and original packaging, and you must have proof of purchase.
- Return shipping is at your expense unless the item is faulty.
- NZ Consumer Guarantees Act (CGA) & Fair Trading Act
Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you are entitled to free remedies (repair, replacement, or refund) if goods are faulty, misdescribed, or not fit for purpose—regardless of store return policy. Invalidating those rights is illegal.
- Start a Return or Exchange
- Contact us within 30 days via email at laviventenz@gmail.com or via WhatsApp 020 433 6789 with your order number and reason.
- We will confirm eligibility and, if approved, send return instructions or a label.
- Item must be prepaid returned. Items sent without prior approval will not be accepted.
- Change-of-Mind Returns
If approved:
- Receive store credit, exchange, or refund to the original payment method.
- All returns must meet eligibility requirements.
- Return postage is your responsibility.
- Damaged or Faulty Items
- Inspect your order upon receipt.
- Contact us immediately if the item is damaged, incorrect, or defective—so we can resolve promptly.
- We will cover return shipping for faulty items and provide a remedy as per CGA: repair, replacement, or full refund.
- Exceptions (Non‑Returnable Items)
- Final sale, clearance, or gift card products cannot be returned.
- Items marked as non-returnable at purchase will not be accepted for change-of-mind returns.
- Refund Processing Times
- Once we receive and inspect your return (within 7 business days), we’ll confirm approval.
- Approved refunds will be issued to your original payment method within 10 business days.
- If you haven’t received your refund within 15 business days, contact us.
- Lost or Delayed Returns
- If return items are lost or delayed, contact us promptly with shipment details.
- We’ll work with you to resolve the issue. If we caused the delay, we’ll cover refund or reship.
- Consumer Law Overrides Store Policy
Your statutory rights take precedence over this store policy.
- For minor faults, we may offer repair, credit, exchange, or refund.
- For major faults, you may demand a full refund or replacement.
- We cannot force gift cards or store credit for faulty goods.
- How to Complain
- Email laviventenz@gmail.com or WhatsApp 020 433 6789.
- We aim to respond and resolve within a reasonable timeframe.
- If unresolved, you may contact NZ consumer helplines or the Disputes Tribunal.
For international orders the returns will be accepted only if the received item is damaged, faulty or the received item is incorrect from what you ordered.
Please refer our terms and conditions (International return) for more details
