GENERAL

The following internet portals www.lavivente.lk and www.lavivente.shop are maintained by Dilchand (Pvt) Ltd. as a product offering service under the brand name of La Vivente. The products in this portal are solely directed on target users of legal age. The items are only sold in household quantities. The terms and conditions found here are applicable to all the contractual agreements between La Vivente and its customers. We do not credit on any other terms and conditions unless explicitly specified by company authority.

The ‘working days’ mentioned hereinafter only includes all weekdays except Sunday and Mercantile holidays.

Use of www.lavivente.lk and www.lavivente.shop

As a mandatory part of fulfilling the contractual agreement between provider and user will be asked to submit personal data through these portals. The user is responsible for ensuring all entered data is correct and up to date.

SHIPPING POLICY

Our dedicated team at La Vivente along with our courier partners are committed to fulfill the delivery of your orders in a smooth and a timely manner.

Your orders are processed and dispatched from our warehouse within 24 hours of placing the order and while we deliver to every corner in Sri Lanka, delivery may take 3-5 working days based on the shipping address provided by the customer.

Due to high demand, delays may occur during promotional periods and festive seasons which are beyond our control. However we will try our best to deliver all packages within our standard time frame. Therefore we kindly request your understanding regarding delivery delays during those times.

Your delivery charges may vary according to the shipping address. The standard delivery charges for local orders are listed below.

• Colombo 1-15 & Suburbs – LKR 250.00
• Other areas – LKR 350.00

International Shipping

While our estimated delivery time frame for international shipping is 14 working days, delays may occur due to customs clearance procedures and other causes. Shipping charges will vary according to the shipping location.

Duties and taxes are set by the destination country.

For all international orders, shipping time is estimated from the date of shipping.

For customers shipping their orders to Australia, the orders will be processed through Auspost and tracking links will be provided accordingly.

RETURN AND EXCHANGE POLICY

Please refer to the Return and Exchange Policy.

PRIVACY POLICY

Please refer to the Privacy Policy.